REO Management | Mortgage Field Service

Why FAS?

National footprint with local market knowledge and presence
- More than 13,000 professional independent contractors in all 50 states
- A single point of contact to procure services supported by our vendor management, property management and quality control departments
- Complete transparency for our clients via access through our listing agent and eviction attorney interfaces

Leading edge technology for order placement and management
- Proprietary FAStrack 3.0 software, enables seamless and integrated order placement, management, reporting, and billing
- Allows clients to focus on asset disposition, not property maintenance and repair management
- FAS clients receive daily online order confirmations, lockbox reports, status reports and completion alerts

Pricing and Billing Consistency
- FAS strives to eliminate high costs and arbitrary expenses through tight vendor management and flexible pricing
- Multiple pricing models are available within our flat fee pricing structure
- Flat fee options simplify the invoice administration while eliminating bid administration and reducing the subjectivity of line item pricing and invoicing
- Line item pricing also available for those needing an a la carte menu
- FAS can also customize a plan that ensures, not only pricing consistency and control, but billing consistency and flexibility as well

24/7 Client and Vendor Hotline Support
- FAS understands that quick response is required to address emergencies and minimize losses
- FAS provides our clients and vendors with dedicated hotlines directly to our rotating management level staff for quick communication and sound resolution for critical issues
- Our contact points can place new orders through their wireless laptops, evenings and weekends and provide updates so your staff can rest easy

FAS On-site Employee Support
- Our on-site employee(s) are a liaison and extension of FAS to our clients
- Volume permitting, an on-site presence assures our clients of immediate attention
- On-site teams reduce clients’ workload because our people take the labor intensity out of communication between FAS and its clients

National eviction attorney and listing agent interface
- Many FAS services require constant communication between many business parties
- Our proprietary interface enables attorneys and agents to place orders, provide status, and review the order progress of orders when authorized
- These interfaces provide our partners control and an opportunity to participate and collaborate

Intensive Database protection, archiving, and redundancy
- FAS knows, and archives, what has transpired on each and every assignment
- FAS has dedicated vast resources to maintain records for current usage and future retrieval
- We retain documentation related to all communication for each order, including over 20 million archived photographs
- FAS maintains database redundancy on a local, regional, and national basis

Vendor Management
- FAS excels at recruiting and qualifying seasoned contractors and vendors
- FAS also provides initial and ongoing training
- Regional quality control specialists conduct random site inspections and every order is scrutinized from placement to completion
- FAS rewards vendor loyalty. We pay early and consistently for qualified work

Quality Control
- FAS is trusted to be an extension of our clients’ companies and we take great care to earn and keep this role
- Our quality control department is our largest internal department
- Each completed assignment is meticulously reviewed for thoroughness and adherence to our clients desires
- All completed assignments must be accompanied by our vendors invoice and supporting photographs and documentation